Innotee Apparel: Refund and Returns Policy

Welcome to Innotee! We’re committed to providing you with high-quality products and exceptional customer service. If you’re not completely satisfied with your purchase, we’re here to help.

Refund Policy

Eligibility for Refunds

We offer a 30-day money-back guarantee on all eligible products. To be eligible for a refund, your item must meet the following criteria:

  • The product is in its original condition, unaltered, and with all original packaging.
  • You have the original receipt or proof of purchase.
  • The request for a refund is made within 30 days of receiving the product.

Process for Refunds

To initiate a refund, please follow these steps:

  1. Contact our customer support team at [email protected] or call us at +1-914-424-4762. Please provide your order number and a brief explanation of why you’re requesting a refund.
  2. Our support team will guide you through the return process and provide you with a return authorization number (RMA).
  3. Pack the item securely, including all original accessories and packaging, and ship it to: 1702 S 4th St Phoenix, Arizona 85004 United States. 
  4. Once we receive your returned item and verify its eligibility, we will process your refund within 7 business days.

Refund Options

You may choose to receive your refund in one of the following ways:

  • Original Payment Method: We will refund the purchase amount to the original payment method used during the transaction.
  • Innotee Store Credit: If you prefer, we can issue store credit that can be used on your future purchases at Innotee.com.

Returns Policy

Eligibility for Returns

We accept returns on eligible products within 30 days of purchase. To be eligible for a return, the product must meet the following criteria:

  • The product is in its original condition, unaltered, and with all original packaging.
  • You have the original receipt or proof of purchase.

Process for Returns

To initiate a return, please follow these steps:

  1. Contact our customer support team at [email protected] or call us at +1-914-424-4762. Please provide your order number and a brief explanation of why you’re requesting a return.
  2. Our support team will guide you through the return process and provide you with a return authorization number (RMA).
  3. Pack the item securely, including all original accessories and packaging, and ship it to the address provided above.
  4. Once we receive your returned item and verify its eligibility, we will process your return within 7 business days.

Exchange Policy

If you would like to exchange your item for a different product, please contact our customer support team, and we will assist you in processing the exchange.

Contact Us

If you have any questions or need further assistance regarding our Refund and Returns Policy, please don’t hesitate to contact us:

We are here to ensure your satisfaction and provide a hassle-free shopping experience at Innotee.

Thank you for choosing Innotee!