Innotee Apparel FAQ

Welcome to the Innotee Apparel FAQ page! We’re here to answer your questions and provide you with all the information you need to have a seamless shopping experience with us. If you can’t find the answer to your question here, please don’t hesitate to contact us at [email protected] or give us a call at +1 914-424-4762.

Frequently Asked Questions

1. How can I place an order on Innotee Apparel?

To place an order with us, follow these simple steps:
1.     Browse our website at www.innotee.com and find the products you love.
2.     Select your desired size and quantity, then click “Add to Cart.”
3.     Review your shopping cart and click “Proceed to Checkout.”
4.     Enter your shipping and billing information.
5.     Review your order one more time and click “Place Order.”

2. What payment methods do you accept?

We accept the following payment methods:
– Visa
– MasterCard
– American Express
– Discover
– PayPal

3. What is your return policy?

If you’re not completely satisfied with your purchase, you may return it within 30 days of receiving your order. Please make sure the item is unworn, unwashed, and in its original condition with all tags attached. To initiate a return, visit our Returns & Exchanges page for detailed instructions.

4. How long does it take to process my order?

We strive to process and ship orders within 1-2 business days. However, during peak seasons, it may take slightly longer. Once your order ships, you will receive a confirmation email with tracking information.

5. What shipping options do you offer?

We offer several shipping options, including Standard Shipping and Express Shipping. The delivery time depends on your location and the shipping method you choose. For more information, visit our Shipping & Delivery page.

6. Do you offer international shipping?

Yes, we do! We ship internationally to many countries. You can check if we ship to your location during the checkout process. Please note that international shipping may have additional fees and longer delivery times.

7. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the respective courier’s website.

8. What do I do if I received a damaged or incorrect item?

We apologize for any inconvenience. Please contact our customer support team at [email protected] with your order number and a description of the issue. We will assist you in resolving the problem promptly.

How can I contact Innotee Apparel customer support?

You can reach our customer support team via email at [email protected] or by phone at +1 914-424-4762. Our dedicated team is available to assist you with any questions or concerns you may have. Contact Information Email: [email protected] Return Address: Innotee 1702 S 4th St Phoenix, Arizona 85004 United States Phone: +1 914-424-4762 Thank you for choosing Innotee Apparel! We hope this FAQ page has been helpful in addressing your questions. If you have any additional inquiries, please do not hesitate to reach out to us. Happy shopping!